ORDERS

We are proud to offer a no-minimum free shipping option to all Canadian residents. No matter how small your order, we guarantee a free 5-day shipping option to any address located within Canada.

Our company is proudly based in Canada but we also ship to the USA and to over 100 countries worldwide. Learn More

Orders generally take 5 business days to arrive from the moment you complete your purchase. Shipping outside of Canada may arrive within 7 to 10 business days. Delivery details are provided in your order confirmation email. UPS Express is available at checkout for rush orders.

We use both Canada Post and UPS.

Once we fulfill your order, a follow up email is sent to you with a tracking number. We ship exclusively with Canada Post and UPS. It may take up to 24 hours for your order to start its journey once you receive the shipping confirmation.

We always aim to please, but things happen! Get 30 days to returned any product as long as its unused and in its original packaging. Follow the steps from our Return Policy.

The best way to exchange your item is to simply issue a return. We'll refund you upon inspection of the item and you'll be able to re-order another size.

Rest assured if you find that perfect deal, you can always send it back within 30 days as long as it respects our Return Policy. The only exceptions are items where final sales are clearly indicated.

We take pride in retailing the best products and brands on the market. Before shipping your order, our team thoroughly inspects each item for any damage imperfections. In the unfortunate event that your product shows signs of early damage, we will take care of the entire manufacturer warranty process.

Yes, simply select the pick-up options at checkout.

All online orders that are picked up in store can only be returned to the Tennis Giant warehouse location either in person or by using our prepaid return shipping label.

A piece of identification and proof of purchase must be provided at the time of the pick-up and online orders can only be claimed by the person appearing on the order confirmation.

FINANCING

Tennis Giant is proud to partner with PayBright to make your shopping experience easier. PayBright is a Canadian consumer lender and payments platform focused on instant financing for both e-commerce and in-store transactions. Headquartered in Toronto, PayBright was the first company to launch instant financing for e-commerce purchases in Canada.

With PayBright, we offer 0% interest rates on all financing plans. Customers can choose between 6 or 12 monthly payments.

Yes. When you select PayBright as your payment method at checkout and provide the necessary information, PayBright conducts an instant credit check with a credit bureau in order to verify your identity and determine your eligibility for a payment plan and a confirmation is immediately show to you on screen.

No. Once you are approved for financing the first time, your credit is approved for 365 days.

In order for the PayBright financing plan to be available at checkout, your total order amount must be between $500 and $15,000 CAD.

Yes. PayBright payment plans are repayable in full or in part at any time, with no penalty. To make an extra payment, you can log in to your PayBright account.

Your entire transaction is completed as part of the checkout process on our website.

1. Select PayBright as your payment method.

2. Fill out the necessary information for the instant credit check.

3. Once approved, select your interest-free payment terms and whether your would like to pay from your bank account or credit card.

Please contact PayBright directly, as we do not have access to all the details of your account. You may also refer to your PayBright financing confirmation email from your date of purchase.

Your payments will be set up as convenient pre-authorized payments from either your bank account or credit card. The options are available during the checkout process once approved.

RACQUET STRINGING

All adult full-sized racquets are sold without any strings. This is how each manufacturer sends them to our warehouse. If selected, we offer a complementary set of Wilson Sensation strings with every racquet sold. String sets can also be purchased along with the racquet for it to be shipped strung. All Junior sized racquets include a set of strings already installed by the manufacturer.

Receive Wilson Sensation strings and the string installation at no cost with every purchase of a racquet. The free service may also be applied to the installation of a purchased string along with a racquet. To do so, follow the stringing instructions on the racquet page of your choice.

We're proud to be your full-service tennis specialist. Visit any of our pro shops or showroom locations and one of our team members will be happy to assist you.

Stringing a tennis racquet can generally take up to 30 minutes from start to finish. Because we're constantly stringing for customers, we recommend a minimum 24-hour turnaround time once you drop off the racquet at one of our locations.

REWARD PROGRAM

Signing up is easy, simply create an account and you will automatically qualify for points on your next purchase. If you already have an existing account, you just need to login before completing your order and points will be added to your account.

Once you accumulate your first 100 points, you can choose to redeem them in exchange for an $5 discount code which you may then use at checkout. You can also save the code for another day or send it as a gift but that discount cannot be applied to another code simultaneously.

Our system automatically removes the points from your account if the associated order gets refunded.

LOCATIONS

We offer the same great service everywhere! Each of our pro shops cater to the tennis club's members and certain locations require private membership to shop. But rest assured, our website is open for business 24/7.

Our headquarters is open to customers looking to pick up their order in the same day. Although we have a tennis court along with a badminton and pickleball court, they are not available for public use.

We do our best to keep our store looking fresh! Our website carries every product available but our store will only showcase a certain limited amount based on the season's latest trends.

We're glad you've heard about these amazing events put together. We host up to 4 warehouse sales every year based on the season's available collections. These sales are only announced a couple of weeks prior through our newsletter so be sure to subscribe!

Customer Care

1 (888) 247-4220

Send An Email

hello@tennisgiant.com