Frequently Asked Questions
Our company is proudly based in Canada but we also ship to the USA and to over 100 countries worldwide. Certain restrictions apply. Learn More
Orders generally take 5 business days to arrive from the moment you complete your purchase. Shipping outside of Canada may arrive within 7 business days. Please allow up to 48 hours to process your order before receiving your tracking and delivery details. Learn More
At the moment, all Canadian orders are delivered using Canada Post. Packages delivered to the US and other countries use both USPS and UPS Worlwide.
Once your order is placed and you received our confirmation email, please allow up to 48 hours of processing time before your package and shipped from our warehouse. Once your order is shipped, a delivery email is sent with your tracking number. Express orders and pickups are prioritized and processed within a business day. Please allow up to 24 hours for carriers to update your tracking number and package location.
We always aim to please, but things happen! Take up to 30 days to return any product as long as its unused and in its original packaging. Please allow up to 7 business days for your return to be processed. Unfortunately, we do not take back any items that were purchased as a Final Sale or that have visible signs of use or damage. Learn More
We do not offer any possibility of direct exchanges as our online inventory is live and constantly changing. The best way to exchange your item is to simply issue a return. We'll refund you upon inspection of the item as stated in our return policy.
Rest assured if you find that perfect deal, you can always send it back within 30 days as long as it respects the conditions of our return policy. The only exceptions are items where FINAL SALE is clearly indicated. Learn More
As an authorized Canadian retailer, we take pride in offering the best products and brands on the market. Before shipping your order, our team thoroughly inspects each item for any damage or imperfections. In the unfortunate event that your product shows signs of early damage, please write to us at email@example.com and our support team will gladly assist in the process.
Yes, simply select the pick-up options at checkout.
A piece of identification and proof of purchase must be provided at the time of the pick-up and online orders can only be claimed by the person appearing on the order confirmation.
All online orders that are picked up can only be returned using our prepaid return shipping label provided by firstname.lastname@example.org
Stringing a tennis racquet can generally take up to 30 minutes from start to finish. Because we're constantly stringing for customers, the processing time for new racquets may take up to 48 hours before receiving the tracking and delivery details. Express and pickup orders are prioritized for fast delivery.
If the racquet is bought without choosing the string installation, you may return it within 30 days as per our Refund Policy.
If the racquet receiving the free string installation, then the item becomes a final sale. Each racquet order that chooses the installation option is prompted with a warning before proceeding to add to cart.
Signing up is easy, simply create an account and you will automatically qualify for points on your next purchase. If you already have an existing account, you just need to login before completing your order and points will be added to your account.
Once you accumulate your first 200 points, you can choose to redeem them in exchange for an $5 discount code which you may then use at checkout. You can also save the code for another day or send it as a gift but that discount cannot be applied to another code simultaneously.
Our system automatically removes the points from your account if the associated order gets refunded.
Still have questions? Feel free to reach out to our support team!