Our return policy lasts 30 days and is FREE for orders over $99. If 30 days have gone by since your purchase confirmation, unfortunately we cannot accept a return or offer a refund. Pickup orders at any of our locations are NOT eligible for a return label and MAY ONLY be returned at our head office/showroom at 6155 Trans Canada Route, Saint- Laurent, Qc H4T 1S3. 


We do not offer direct exchange services. To purchase a different size or item, please return and feel free to process a new order.

Please note we monitor our returns carefully. Excessive returning,( multiple sizes/shoes and clothing) may be subject to a handling fee determined by our returns department.

Non-returnable items:
• Gift cards
• String reels
• Tennis, Squash, Pickleball and Paddle balls
• Racquets with installed strings
• Baskets, Ball collectors, Ball Machines
• Water bottles
• All items marked ‘Final Sale’

To be eligible for a refund:
Return items must be in their same original condition: unused, unworn, in their original packaging and have all their tags still attached.
Return items such as shoes must be shipped in a shipping box or a similar shipping container. They cannot be shipped in the brand’s original shoebox as a shipping vessel.


Return Conditions

Racquets
The original plastic grip cover must not have been removed.
It must be unused, unstrung and with all its original packaging.
If you have selected our stringing service, it cannot be refunded/cancelled once it has been strung regardless of the order’s status.

Bags
Unused, in the same original condition with all tags present.

Footwear
Shoes must be unused, in the original condition and in their manufacturer’s box.
The manufacturer’s box must be undamaged, unmarked.
Shoes cannot be shipped in the manufacturer’s box. The box must be placed in a shipping box or similar shipping vessel.

Apparel
Unused, in the same original condition with all tags present.

If your return does not comply with our policy, it will be returned to you at your expense.

Refunds (if applicable)

Once your return is received and inspected, you will receive an email confirming we have received your returned item. We will also notify you of the approval or rejection of your refund.

Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days. It may take up to 7 business days for the return process to be completed.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, feel free to contact your credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you still have not received your refund yet, please contact us at support@tennisgiant.com and someone will gladly assist you.

 

International/US returns

Please ship your return to our Headquarters listed below. International/US returns/shipping costs are assumed by the customer.

HEADQUARTERS