Warranty Claims
As a proud Canadian online retailer, we stand behind all of our products and services.
If you find you have a defective product, Tennis Giant would be more than happy to act as the liaison between our valued customers and the various different brand distributors/manufacturers.
Our team will facilitate the warranty process for you as effectively as possible.
Each brand we carry has their own warranty program with different time frames.
Please note, some brands require the customer to deal directly with them.
Please refer to the information below for the following brands, and if you feel your case falls within these guidelines, our team will be glad to assist you.
ADIDAS
FOOTWEAR/APPAREL/ACCESSORIES
Adidas, unfortunately, does not offer any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defects within 2 years from date of production. Please note, Adidas does reserve the right to determine if the product is defective or is an outcome from regular wear-and-tear. They could reject your claim in the events of the damage not being directly related to any manufacturing defect.
ASICS
FOOTWEAR
Asics, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defects within 1 year from date of purchase. Please note, their warranty program does not cover any damage related to improper fit, normal wear-and-tear, misuse, alteration or negligence.
APPAREL/ACCESSORIES
Asics warranty policy covers against any manufacturing defects on apparel or accessories within 6 months from date of purchase. Please note, their warranty program does not cover any damage related to improper fit, normal wear-and-tear, misuse, alteration or negligence.
BABOLAT
FOOTWEAR/BAGS/APPAREL/ACCESSORIES
Babolat, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect on products within 6 months from date of purchase.
TENNIS RACQUETS
Babolat warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.
HEAD
FOOTWEAR/BAGS
Head, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect within 6 months from date of purchase.
ACCESSORIES
Head warranty policy covers against any manufacturing defects on accessories within 1 month from date of purchase.
SQUASH RACQUETS
Head warranty policy covers against any manufacturing defects on squash racquets within 4 months from date of purchase.
TENNIS & RACQUETBALL RACQUETS/PICKLEBALL PADDLES
Head warranty policy covers against any manufacturing defects on tennis/racquetball racquets as well as pickleball paddles within 1 year from date of purchase.
K-SWISS
FOOTWEAR
K-Swiss, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect.
NEW BALANCE
FOOTWEAR/APPAREL
New Balance, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect for all products.
NIKE
FOOTWEAR/APPAREL/BAGS/ACCESSORIES
Nike, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect for all products.
PRINCE
FOOTWEAR
Prince has a 6 months outsole guarantee from the original date of purchase ONLY for certain models. This guarantee applies to soles that are completely worn through to the midsole. Prince reserves the right to determine if your claim qualifies or not to their policy. Upon acceptance, this is a 1 time only offer on the product.
TENNIS RACQUETS
Prince warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.
WILSON
FOOTWEAR
Wilson has a 6 months outsole guarantee from the original date of purchase ONLY for the model Rush Pro 3.0. The replacement is guaranteed if the outsoles are completely worn through to the insole or that the toe guard has a hole exposing the inside of the shoe. Wilson reserves the right to determine if your claim qualifies or not to their policy. Upon acceptance, this is a 1 time only offer on the product.
TENNIS RACQUETS
Wilson warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.
YONEX
FOOTWEAR
Yonex has a 3 months warranty on manufacturers and product materials defects. Please note, their warranty program does not cover any damage related to normal wear-and-tear in both sports of tennis or badminton.
RACQUETS
Yonex warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.
How it works
Footwear
Notify us by emailing support@tennisgiant.com with the following information:
- Order number
- Picture of the defect
- Picture of both outer soles
- Large picture of both shoes
- Picture of size tag situated inside the shoe
Racquets
Notify us by emailing support@tennisgiant.com with the following information:
- Order number
- Close-up picture of the defect (breakage area)
- Picture showing the head of the racquet
- Picture showing the back side of the head of the racquet
- Picture of the buttcap
- Big plan picture of the racquet
- Serial number (Babolat: on throat of the racquet as a barcode; Head: on the throat as a scannable QR code; Wilson: on the throat as a holographic image)
Apparel/Bags/Accessories
Notify us by emailing support@tennisgiant.com with the following information:
- Order number
- Close-up picture of the defect
- Big plan picture of the product on both sides
- Serial number (Bags: inside on tag in one of the pockets)
Accepted Claims
Upon acceptance of claim by the distributor/manufacturer, we will provide you with a replacement of the product in question. ONLY If it is unavailable in our stock, we will offer an equivalent model or a credit in store. Our team will contact you with further information.
*The process of warranty claims could take up to 30 days
*Please note our team might ask you to provide further information than mentioned above
*Some manufacturers will ask to have the product shipped to their according warehouse for inspection. In that case our team will let you know of the specific address as we will not cover any shipping expenses.
*Please be aware that abuse of warranty claims will be closely monitored
*For any further questions about any warranty claim, please don’t hesitate to email us at support@tennisgiant.com