Warranty Claims

 

As a proud Canadian online retailer, we stand behind all of our products and services.

If you find you have  a defective product, Tennis Giant would be more than happy to act as the liaison between our valued customers and the various different brand distributors/manufacturers.

Our team will facilitate the warranty process for you as effectively as possible.

Each brand we carry has their own warranty program with different time frames.

Please note, some brands require the customer to deal directly with them.

Please refer to the information below for the following brands, and if you feel your case falls within these guidelines, our team will be glad to assist you.

 

ADIDAS

FOOTWEAR/APPAREL/ACCESSORIES

Adidas, unfortunately, does not offer any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defects within 2 years from date of production. Please note, Adidas does reserve the right to determine if the product is defective or is an outcome from regular wear-and-tear. They could reject your claim in the events of the damage not being directly related to any manufacturing defect.

 

ASICS

FOOTWEAR

Asics, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defects within 1 year from date of purchase. Please note, their warranty program does not cover any damage related to improper fit, normal wear-and-tear, misuse, alteration or negligence.

APPAREL/ACCESSORIES

Asics warranty policy covers against any manufacturing defects on apparel or accessories within 6 months from date of purchase. Please note, their warranty program does not cover any damage related to improper fit, normal wear-and-tear, misuse, alteration or negligence.

 

BABOLAT

FOOTWEAR/BAGS/APPAREL/ACCESSORIES

Babolat, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect on products within 6 months from date of purchase. 

TENNIS RACQUETS

Babolat warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase. 

 

HEAD

FOOTWEAR/BAGS

Head, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect within 6 months from date of purchase.

ACCESSORIES

Head warranty policy covers against any manufacturing defects on accessories within 1 month from date of purchase.

SQUASH RACQUETS

Head warranty policy covers against any manufacturing defects on squash racquets within 4 months from date of purchase.

TENNIS & RACQUETBALL RACQUETS/PICKLEBALL PADDLES

Head warranty policy covers against any manufacturing defects on tennis/racquetball racquets as well as pickleball paddles within 1 year from date of purchase. 

 

K-SWISS

FOOTWEAR

K-Swiss, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect. 

 

NEW BALANCE

FOOTWEAR/APPAREL

New Balance, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect for all products.

 

NIKE

FOOTWEAR/APPAREL/BAGS/ACCESSORIES

Nike, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect for all products.

 

 

PRINCE

FOOTWEAR

Prince has a 6 months outsole guarantee from the original date of purchase ONLY for certain models. This guarantee applies to soles that are completely worn through to the midsole. Prince reserves the right to determine if your claim qualifies or not to their policy. Upon acceptance, this is a 1 time only offer on the product.

TENNIS RACQUETS

Prince warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase. 

 

WILSON

FOOTWEAR

Wilson has a 6 months outsole guarantee from the original date of purchase ONLY for the model Rush Pro 3.0. The replacement is guaranteed if the outsoles are completely worn through to the insole or that the toe guard has a hole exposing the inside of the shoe. Wilson reserves the right to determine if your claim qualifies or not to their policy. Upon acceptance, this is a 1 time only offer on the product.

TENNIS RACQUETS

Wilson warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase. 

 

YONEX

FOOTWEAR

Yonex has a 3 months warranty on manufacturers and product materials defects. Please note, their warranty program does not cover any damage related to normal wear-and-tear in both sports of tennis or badminton.

RACQUETS

Yonex warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.

 

How it works

Footwear

Notify us by emailing support@tennisgiant.com  with the following information:

  1. Order number
  2. Picture of the defect
  3. Picture of both outer soles
  4. Large picture of both shoes
  5. Picture of size tag situated inside the shoe

Racquets

Notify us by emailing support@tennisgiant.com  with the following information:

  1. Order number
  2. Close-up picture of the defect (breakage area)
  3. Picture showing the head of the racquet
  4. Picture showing the back side of the head of the racquet
  5. Picture of the buttcap
  6. Big plan picture of the racquet
  7. Serial number (Babolat: on throat of the racquet as a barcode; Head: on the throat as a scannable QR code; Wilson: on the throat as a holographic image)

Apparel/Bags/Accessories

Notify us by emailing support@tennisgiant.com  with the following information:

  1. Order number
  2. Close-up picture of the defect
  3. Big plan picture of the product on both sides
  4. Serial number (Bags: inside on tag in one of the pockets)

Accepted Claims

Upon acceptance of claim by the distributor/manufacturer, we will provide you with a replacement of the product in question. ONLY If it is unavailable in our stock, we will offer an equivalent model or a credit in store. Our team will contact you with further information.

*The process of warranty claims could take up to 30 days

*Please note our team might ask you to provide further information than mentioned above

*Some manufacturers will ask to have the product shipped to their according warehouse for inspection. In that case our team will let you know of the specific address as we will not cover any shipping expenses.

*Please be aware that abuse of warranty claims will be closely monitored

*For any further questions about any warranty claim, please don’t hesitate to email us at support@tennisgiant.com