Our return and refund policy lasts 90 days and FREE for Canadian residents. If 90 days have gone by since your purchase confirmation, unfortunately we cannot accept a return or offer a refund.
To be eligible for a return and refund, your item must be unused and in the same original condition that you received it including its original packaging.
Non-refundable items:
• Gift cards
• String Reels
• Installed Strings
• Tennis Balls
• Baskets and ball collectors
• Items marked "Final Sale"
How it works (Canada)
1. Notify us by emailing support@tennisgiant.com
2. Provide your order number
3. Provide a reason for your return
4. If needed, provide a high-quality image of your item
5. We will respond with a free return shipping label
6. Print & tape the new label over the old label and box or onto a new box
7. Schedule a pickup of the package or drop off at the nearest Canada Post
How it works (USA & International)
1. Notify us by emailing support@tennisgiant.com
2. Provide your order number
3. Provide a reason for your return
4. If needed, provide a high-quality image of your item
5. Ship to headquarters location:
6155 Trans Canada Route, Saint-Laurent
Quebec, Canada H4T 1S3
* Ensure all items are in their original packaging with all tags still attached
* Returned packages must be shipped in a shipping box or a within a similar shipping container. Items such as shoes must not be returned using the brand's original shoe-box as shipping vessel.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not offer any direct product exchanges. It may take up to 7 business days for the return process to be completed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@tennisgiant.com
* * *
* All returned items must be in original mint condition and with its original labelling and in its original packaging.
* We do not guarantee the returned items will be refunded if the package is lost in transit or received in damaged condition or show clear signs of usage.
* Please be aware that abuse of our return policy is closely monitored.
* For any order placed before October 11th 2020, please email support@tennisgiant.com
