To be eligible for a return, your item must be unused and in the same original condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Underwear apparel
* Installed Strings
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2212 46th Avenue , Lachine, QC, H8T 2P3, Canada.
To return your product, you should mail your product to: 2212 46th Avenue , Lachine, QC, H8T 2P3, Canada.
Canadian residents benefit from free returns within 30 days of purchase. A prepaid return label is provided with all purchases. If the label is lost, the return shipment cost must be covered at the customer's expense.
US residents are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
* All returned items must be in original mint condition and with its original labelling and in its original packaging. We DO NOT guarantee the returned items will be refunded if the package is lost in transit or received in damaged condition. Returning damaged goods is subject to additional shipping fees.
* For information regarding a warranty claim on a defective good, email us at firstname.lastname@example.org